This is a frustrating app. It asked my child’s age but didn’t tell me it was unlocking hundreds of thousands of channels. Now I can’t figure out how to get rid of them! I want to lock everything and just add the ones that I want.I was monitoring closely app reviews and support chat to check the impact of that change. Also I conducted a couple of user testing sessions. So far nobody complained about missing those pre-approved videos. However I’m going to think how to bring that feature back, perhaps in a different reincarnation.
Can I block all the preapproved channels at once? I don’t want them. I hate to go through and lock them all individually. This is the difference between keeping or quitting service. I just want to manually unlock channels, but my child keeps getting onto the ones you have preloaded.
I hired a designer to improve user experience (UX) of Safe Vision app. Fabio did a great job at making the app to behave more logical and look more professional (click for larger image): The onboarding process flows better now, I believe: Also I made a fairly big change of removing all pre-approved videos. That part of setup was confusing for many parents. Here are 2 examples of support requests I received via in-app chat: