Activation rate is about 29% now. This means that 70% of people that install the app never start using it. I conducted 4 user testing sessions (1 with my colleague and 3 on usertesting.com website). Results unambiguously indicate that the first time user experience is confusing and leaves many parents stuck. Here are answers to the question “What aspect of the app confused you?” by participants:
- not being able to figure out how to return to the page where you select your child’s age range.
- watch list did not seem to work and I could not find out how to block specific channels even though those channels had not been added to the white list.
- there wasn’t a password to prevent the adding of inappropriate videos